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Terms and Conditions

Terms and Conditions – Webhosting NZ

Last updated: 16-11-2025

Welcome to Webhosting NZ. By using our website, hosting services, or purchasing any product from us, you agree to the following Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing or using our services, you acknowledge that you have read, understood, and accepted these Terms and Conditions.
If you do not agree, you must discontinue use of our services immediately.

2. Services Provided

Webhosting NZ provides:

  • Web hosting
  • Reseller hosting
  • Cloud servers (AWS, GCP, Microsoft Azure, NZ servers)
  • Domain registration and DNS services
  • WordPress hosting and website builder solutions
  • Professional website setup and support

All services are subject to availability and may be updated or modified at any time.

3. Customer Account

To access certain services, you must create an account. You agree to:

  • Provide accurate and complete information
  • Keep your login details secure
  • Notify us immediately of any unauthorized access

You are responsible for all activity that occurs under your account.

4. Pricing and Payments

  • All prices are listed in NZD unless stated otherwise.
  • Monthly/annual charges apply depending on the selected plan.
  • Webhosting NZ reserves the right to update prices at any time, with prior notice given for renewals.
  • Payments must be made through approved gateways (e.g., credit card, Stripe, PayPal, bank transfer).
  • Failure to pay may result in suspension or termination of services.

Invoices must be paid on or before the due date.

5. Refund Policy

We may offer a refund for specific services based on the following conditions:

  • Domain registrations, transfers, and renewals are non-refundable.
  • Hosting accounts may be eligible for a refund within the first 7 days if the service is unused or if a valid technical issue is proven.
  • No refunds apply if the customer violates these Terms or acceptable use policies.

Refund decisions are at the discretion of Webhosting NZ.

6. Acceptable Use Policy (AUP)

You agree not to use our services for:

  • Hosting illegal, harmful, or copyrighted content
  • Sending spam or unsolicited emails
  • Running phishing, malware, proxies, or harmful scripts
  • Overloading servers or degrading service performance
  • Engaging in activities that violate NZ laws

We reserve the right to suspend or terminate accounts involved in abusive or unlawful activities, without refund.

7. Resource Usage

To protect system performance, Webhosting NZ may limit or restrict excessive CPU, RAM, bandwidth, or storage usage that impacts other users.

Dedicated and cloud server plans include their own resource allocations as advertised.

8. Domain Names

By registering a domain with us, you agree to:

  • The policies of ICANN, the domain registry, and InternetNZ (for .nz domains)
  • Keeping your WHOIS information accurate
  • Renewing domains before expiry to avoid loss

Domain renewal fees are required every year or as specified by the registry.

9. Service Availability (Uptime)

We aim to provide 99.9% uptime for hosting and cloud services.
However, we cannot be held responsible for downtime caused by:

  • External network failures
  • Scheduled maintenance
  • Third-party provider issues (AWS, GCP, Data Centres)
  • Force majeure events (disasters, cyberattacks, etc.)

10. Data Security and Backups

We take reasonable steps to protect your data under the NZ Privacy Act 2020.
However:

  • Customers are solely responsible for maintaining personal backups
  • We are not liable for data loss due to software errors, user action, or external factors
  • Optional backup services may be available for purchase

11. Limitation of Liability

To the fullest extent permitted by New Zealand law:

  • Webhosting NZ is not liable for lost profits, data loss, downtime, or indirect damages
  • Our total liability is limited to the amount you paid for the service during the last billing cycle
  • We do not guarantee the performance of third-party services or integrations

12. Termination of Services

We may suspend or terminate services if:

  • Payments are overdue
  • You violate Terms or AUP policies
  • You misuse or abuse system resources
  • Illegal activity is detected

Upon termination, all data may be permanently deleted without prior notice.

13. Changes to Terms

Webhosting NZ may update these Terms at any time. Changes will be posted on our website, and continued use of services confirms your acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of New Zealand.
Any disputes will be resolved in accordance with New Zealand legal processes and jurisdiction.

15. Contact Information

For questions regarding these Terms and Conditions, please contact:

Webhosting NZ – Support Team
Email: support@webhosting.co.nz
Phone: (+64) [Add Number]
Website: https://webhosting.co.nz

 

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